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    Refund Policy

    At Cobra Academy, we are committed to providing our students with a high-quality educational experience. We understand that sometimes circumstances change, leading you to reconsider your course enrollment. This Refund Policy outlines the conditions under which refunds may be granted.


    Eligibility for Refund

    • Refunds are considered for students who have completed less than 20% of the course content. This is measured by the progress tracker in the student’s account on the Cobra Academy platform.
    • The refund request must be submitted within 30 days of the enrollment date. Requests submitted after this period will not be eligible for a refund.

    Process for Requesting a Refund

    1. Submit a Request: To initiate a refund, please contact our support team via [Contact Email/Support Form] with your enrollment details and the reason for requesting a refund.
    2. Review: Our team will review your progress in the course to confirm eligibility based on the completion threshold of 20%.
    3. Approval: If your request meets our refund criteria, it will be approved, and the refund process will begin.

    Refund Method

    • Refunds will be processed to the original payment method used at the time of enrollment.
    • Please allow up to 10 business days for the refund to be reflected in your account.

    Exceptions

    • No refunds will be granted for enrollments where more than 20% of the course has been completed.
    • Requests submitted after 30 days of enrollment will not be eligible for refunds.

    Additional Information

    • Cobra Academy reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.
    • For courses purchased through third-party platforms or providers, the refund policies of those platforms/providers will apply.

    Contact Us

    For questions or more information about our Refund Policy, please contact our support team at info@cobra-ecommerce.academy.